Shipping policy

LASH ENVY INC.

OVERVIEW

Thank you for shopping with Lash Envy Inc!

Lash Envy Inc. is based in Ontario, Canada, and offers shipping to eligible destinations within Canada and internationally.

We are committed to providing a reliable shopping experience and ensuring that customers receive clear information regarding shipping, delivery, and order fulfillment.

By placing an order through our website, you acknowledge the shipping terms outlined below, subject to your rights under applicable consumer protection laws.

SECTION 1 – ORDER PROCESSING

All orders are subject to payment verification, product availability, and order processing before shipment.

Orders are generally processed according to the fulfillment timeframe displayed on our website or provided during checkout.

Processing times may vary during holidays, promotional events, periods of high order volume, or circumstances outside our reasonable control.

Please note that order processing times are separate from shipping transit times.

Once an order has been dispatched, available shipment confirmation and tracking information will be provided by email.

SECTION 2 – SHIPPING DESTINATIONS

Lash Envy Inc. offers shipping within Canada and to eligible international destinations.

Available shipping locations and delivery options are determined by the shipping services and destinations supported through our Shopify checkout.

We reserve the right to restrict shipping to certain destinations due to carrier limitations, customs regulations, legal restrictions, or other fulfillment limitations.

If we are unable to fulfill an order, we will notify the customer and arrange an appropriate refund for the unfulfilled items.

SECTION 3 – SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges are calculated or displayed at checkout based on factors that may include:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping method
  • Applicable carrier rates
  • Available shipping promotions
  • Customers will have the opportunity to review applicable shipping charges before completing their purchase.

Estimated delivery timeframes, where provided, are based on the selected shipping method and destination.

Delivery estimates are not guaranteed unless expressly stated otherwise.

All shipping and delivery obligations remain subject to applicable consumer protection laws.

SECTION 4 – INTERNATIONAL SHIPPING, CUSTOMS & DUTIES

Lash Envy Inc. accepts eligible international orders.

International shipments may be subject to customs inspections, import duties, local taxes, brokerage fees, and other charges imposed by the destination country.

Unless expressly indicated that these charges are included or prepaid during checkout, customers are responsible for applicable customs duties, import taxes, and related fees, where legally permitted.

These charges are determined by customs authorities and shipping providers and are generally outside the direct control of Lash Envy Inc.

Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

We reserve the right to refuse or cancel shipments that cannot legally or reasonably be fulfilled.

SECTION 5 – SHIPPING ADDRESSES & CUSTOMER RESPONSIBILITY

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

This includes:

  • Full recipient name
  • Street address and unit number, where applicable
  • City, province, state, or region
  • Postal or ZIP code
  • Country
  • Contact information

Lash Envy Inc. cannot guarantee changes to shipping information once an order has entered processing or has been dispatched.

If a shipment is returned due to an incorrect or incomplete address supplied by the customer, additional shipping charges may apply where legally permitted.

Lash Envy Inc. is not responsible for losses caused solely by inaccurate information provided by the customer, except where applicable law imposes responsibility.

SECTION 6 – SHIPPING DELAYS

While we make reasonable efforts to fulfill and dispatch orders within the timeframes communicated, shipping delays may occur due to:

  • Carrier disruptions
  • Customs inspections
  • Severe weather conditions
  • Public holidays
  • Transportation interruptions
  • Unforeseen events outside our reasonable control

Lash Envy Inc. is not responsible for delays caused solely by circumstances outside its reasonable control, to the extent permitted by law.

However, we remain responsible for meeting our legal delivery obligations and providing any remedies required under applicable consumer protection laws.

SECTION 7 – LOST, MISSING, OR UNDELIVERED PACKAGES

If your order has not arrived within the applicable delivery timeframe, please contact Lash Envy Inc. with your order number and relevant tracking details.

We may investigate the shipment with the delivery carrier and request additional information where necessary.

A package marked as delivered by a carrier may require further investigation if the customer reports that it has not been received.

Lash Envy Inc. reserves the right to review carrier tracking, delivery confirmation, shipment records, and other relevant documentation when investigating delivery concerns.

The appropriate resolution will depend on the circumstances and applicable legal obligations.

A carrier's delivery confirmation does not automatically eliminate consumer rights or legal remedies.

SECTION 8 – DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Customers who receive merchandise that is damaged, defective, or incorrect are requested to notify Lash Envy Inc. within 3 days of delivery under our voluntary claims review procedure.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the affected item, where available
  • Photographs of the packaging, where relevant and available

Lash Envy Inc. reserves the right to review and assess all submitted claims before determining an appropriate resolution.

Claims submitted after the 3-day reporting period may be declined where permitted by applicable law.

This notification timeframe does not limit any mandatory consumer rights or legal remedies, including those involving defective, damaged, or incorrectly supplied merchandise.

SECTION 9 – FINAL SALE & NON-REFUNDABLE PURCHASES

ALL SALES ARE FINAL. NO REFUNDS, RETURNS, EXCHANGES, OR STORE CREDITS, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.

All merchandise purchased through Lash Envy Inc. is considered final sale.

We do not offer voluntary returns, refunds, exchanges, or store credits for:

  • Change of mind
  • Incorrect size or colour selection
  • Personal preference
  • Unwanted merchandise
  • Customer ordering errors
  • Customers are responsible for reviewing their orders carefully before completing checkout.

Once an order has been placed and payment has been processed, cancellations or modifications cannot be guaranteed.

Nothing in this Shipping Policy overrides mandatory refund, cancellation, delivery, or consumer protection rights.

For full details, please review our Return & Refund Policy.

SECTION 10 – RETURNED OR REFUSED SHIPMENTS

If an order is returned to Lash Envy Inc. due to an incorrect customer-provided address, failure to collect a shipment, or refusal to accept delivery, we reserve the right to review the circumstances and determine an appropriate resolution in accordance with applicable law.

Additional shipping or handling charges may apply where legally permitted and properly disclosed.

Original shipping charges are not voluntarily refundable where the shipment was processed and dispatched as agreed, except where required by applicable law.

Customers are encouraged to contact us promptly regarding any delivery concerns.

SECTION 11 – ORDER CANCELLATIONS & CHANGES

Once an order is submitted and payment has been processed, Lash Envy Inc. cannot guarantee that cancellations, shipping address changes, or order modifications can be accommodated.

Customers should contact us as soon as possible if they notice an error in their order.

We reserve the right to decline discretionary cancellation or modification requests after order processing has begun.

Mandatory cancellation rights under applicable consumer protection laws remain unaffected.

SECTION 12 – LIABILITY & SHIPPING RESPONSIBILITIES

To the fullest extent permitted by applicable law, Lash Envy Inc., including its directors, officers, shareholders, employees, representatives, and agents, shall not be liable for indirect or consequential losses arising solely from shipping interruptions, carrier disruptions, customs delays, or inaccurate information supplied by customers.

Customers acknowledge that delivery services may be performed by independent third-party shipping carriers.

Nothing in this section removes Lash Envy Inc.'s legal responsibilities relating to order fulfillment, non-delivery, product defects, or other matters for which liability cannot legally be excluded.

SECTION 13 – POLICY ACCEPTANCE

By placing an order through Lash Envy Inc., customers acknowledge that they have been provided with the opportunity to review the applicable Shipping Policy, Return & Refund Policy, and Terms of Service.

Customers agree to comply with the enforceable conditions of these policies.

Policy acknowledgement does not waive any mandatory consumer protection rights or legal remedies.

SECTION 14 – CHANGES TO SHIPPING POLICY

Lash Envy Inc. reserves the right to update or modify this Shipping Policy to reflect changes in shipping methods, carrier services, business operations, or applicable laws.

Updates will be published on our website with a revised effective date.

Changes will not retroactively remove existing customer rights where prohibited by law.

SECTION 15 – CONTACT INFORMATION

For shipping inquiries, order concerns, or delivery-related questions, please contact us.

Business Name: Lash Envy Inc.

Thank you for shopping with Lash Envy Inc. We appreciate your business and support.