Privacy policy
At Lash Envy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, purchase our products, book salon services, or communicate with us.
Our business is based in Ontario, Canada, and our online store is powered by Shopify, allowing us to serve customers internationally.
SECTION 1 – PERSONAL INFORMATION WE COLLECT
When you shop with us, create an account, book an appointment, or contact our business, we may collect the following information:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Order and transaction information
- Appointment and booking details
- Customer service communications
- Account information and shopping preferences
When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, and website interactions.
We collect this information to provide a secure and convenient shopping experience.
SECTION 2 – HOW WE USE YOUR INFORMATION
We use personal information to:
- Process and fulfill online orders
- Arrange shipping and delivery
- Manage salon bookings and appointment deposits
- Process payments securely
- Communicate order confirmations and shipping updates
- Respond to customer inquiries
- Improve our website and customer experience
- Prevent fraud and maintain security
- Comply with legal and regulatory requirements
- Send promotional messages where permitted by law
We use personal information only for disclosed and legally permitted purposes.
SECTION 3 – SHOPIFY & PAYMENT PROCESSING
Our online store is hosted by Shopify Inc., which provides the e-commerce platform used to sell our products and services.
Shopify processes certain personal information to operate our storefront, checkout, customer accounts, and related services.
Depending on the features enabled, Shopify may also process information to improve its services, support personalization, and provide enhanced commerce features.
Payment transactions are processed through Shopify Payments or other authorized payment providers available at checkout.
Payment providers handle payment information in accordance with their applicable security and privacy practices.
For more information, please review the Shopify Consumer Privacy Policy.
SECTION 4 – EMAIL MARKETING
With your consent, or where otherwise permitted by applicable law, we may send emails featuring:
- New product launches
- Exclusive sales and promotions
- Merchandise collections
- Beauty and lash-related updates
- Special announcements
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.
Unsubscribing from marketing does not prevent necessary order, payment, or appointment communications.
SECTION 5 – SMS MARKETING & ABANDONED CHECKOUT REMINDERS
If you subscribe to our SMS marketing program, we may send promotional text messages, product announcements, exclusive offers, and other updates.
Where you have provided the necessary consent, SMS communications may also include abandoned checkout reminders.
We value your privacy. SMS opt-in information and messaging consent will not be sold or shared with unrelated third parties for their independent marketing purposes.
Information may be shared with authorized messaging providers as necessary to deliver and manage our messaging services.
You may unsubscribe at any time by following the opt-out instructions in our messages, including replying STOP where supported.
Message and data rates may apply.
SECTION 6 – COOKIES & TRACKING TECHNOLOGIES
Our Shopify website uses cookies and similar technologies to support website functionality and improve the shopping experience.
These technologies may help us:
- Remember shopping cart contents
- Maintain checkout functionality
- Analyze website visits
- Understand customer preferences
- Improve marketing performance
- Display relevant advertisements, where permitted
- Support abandoned checkout reminders
Some cookies are essential for website operation, while others are used for analytics or marketing.
Where required by law, we request consent before using non-essential cookies.
You can manage your browser cookie settings and any privacy controls available on our website.
SECTION 7 – THIRD-PARTY SERVICES
We may use trusted third-party service providers to operate our business, including payment processors, shipping carriers, marketing platforms, website analytics providers, and appointment booking services.
We share personal information only as reasonably necessary for the services these providers perform, or where otherwise disclosed and permitted by law.
Third-party service providers may operate under their own privacy policies.
We encourage customers to review the privacy practices of external websites and services they choose to use.
SECTION 8 – INTERNATIONAL SHIPPING & DATA TRANSFERS
We are located in Ontario, Canada, and may accept orders from customers worldwide.
To complete international orders, we may share necessary information with shipping carriers, payment processors, customs authorities, and other authorized service providers.
Personal information may be processed or stored outside your country of residence, including in jurisdictions with different privacy laws.
We take appropriate measures to protect personal information and comply with applicable international data protection requirements.
SECTION 9 – DATA SECURITY & RETENTION
We take reasonable technical, administrative, and organizational measures to protect customer information against unauthorized access, misuse, disclosure, or loss.
We retain personal information for as long as necessary to process transactions, provide services, resolve disputes, and meet applicable legal and business obligations.
When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it securely.
No online system or method of electronic storage can be guaranteed to be completely secure.
SECTION 10 – YOUR PRIVACY RIGHTS
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Correct inaccurate personal information
- Withdraw consent for optional communications
- Request deletion of eligible personal information
- Object to or restrict certain data processing
- Request information about how your data is used
- Exercise applicable data portability rights
Certain requests may be subject to legal exceptions and retention requirements.
To submit a privacy-related request, please contact us using the information below.
SECTION 11 – SHOPIFY CUSTOMER PRIVACY CHOICES
Depending on your location and our enabled Shopify features, you may have access to additional privacy controls, including cookie preferences and options to opt out of certain uses or sharing of personal information for targeted advertising.
These choices may be made through our website's available privacy controls or through Shopify's privacy services.
For more information about Shopify's processing of personal information and available privacy rights, please visit the Shopify Privacy Portal.
SECTION 12 – CHILDREN'S PRIVACY
Our online merchandise store is not directed toward children under the age of 16.
We do not knowingly collect personal information from children without appropriate authorization where required by law.
If you believe a child has provided personal information improperly, please contact us.
SECTION 13 – LEGAL DISCLOSURE
We may disclose personal information when required by applicable law, a lawful government request, court order, or legal proceeding.
We may also disclose information where legally permitted to prevent fraud, protect our rights, or maintain the security of our business and customers.
SECTION 14 – UPDATES TO THIS POLICY
We reserve the right to update this Privacy Policy to reflect changes in our services, website features, business operations, or applicable privacy laws.
Updates will be published on this page with a revised effective date. We will provide additional notice or obtain consent where legally required.
SECTION 15 – CONTACT US
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.